With an aim to integrate business processes and applications with enterprise social software to achieve greater benefits, it has been observed by IDC Financial Insights report "Vendor Assessment: Specialist Enterprise Social Software Players – Making the Financial Enterprises Social" that Regional and Asian financial institutions are currently utilizing enterprise social tools for instant messaging, email and within their intranet social networks, predominantly for activities like internal training, collaboration, knowledge sharing and learning management.
Li-May Chew, Associate Research Director, Asia-Pacific Financial Advisory Service, IDC Financial Insights, stated, “Successful ESS implementation requires the support of solution champions, effective community management as well as an active technical support community provided by the vendor.”
Chew added, “In addition, it is important to provide incentives for employees to actively participate to enhance the value derived through social business tools. Furthermore, with financial institutions bounded by more stringent regulations, they would need to incorporate any existing communications governance policies and consider the need for new policies given the unique traits of social tools."
With an increasing demand for social business tools and a corresponding growth in the number of technology service providers offering Enterprise Social Software (ESS), IDC Financial Insights shares the following tips for implementation success with regional financial institutions.
The report also includes an analysis of niche ESS vendors that have presence in the Asia-Pacific region, focussing on their Enterprise 2.0 technology tools and capabilities, expansion strategies, deployment options, customer success stories with respect to financial institutions, and ability to service customers within this region.
