Partners are a key asset to Zoom as it continues to grow as a platform

Vishal Amin 
Channel Head - India & SAARC Zoom Video Communications

Zoom’s latest innovations, underpinned by powerful AI capabilities, announced at Zoomtopia demonstrate its commitment to evolving its platform in ways that empower limitless human connection, solve real business problems, and strengthen customer relationships. 

Zoom’s diverse partner network is core to Zoom’s foundation and plays a critical role in delivering exceptional solutions and opportunities to customers around the world.  Providing a simple yet comprehensive journey for partners to elevate their practices is vital to the success of Zoom, its partners, and its customers. Our partners, that sell or refer Zoom as well as partners that we innovate with (technology partnerships, ISVs, etc.), are critical as Zoom continues to grow as a platform. Zoom is a solution that drives change, and change requires management – partners can assist customers with those changes. The Zoom Up Partner Program is centered around empowering partners to grow their practice alongside Zoom, providing the highest level of solution and service for their customers, and achieving greater rewards and profitability. Zoom’s speed of innovation meets the modern pace of business, stays ahead of customers’ evolving needs, and delivers exceptional customer experiences. 
In India and SAARC, our partners include Rahi Systems, Tata Teleservices, Savex Technologies and TechUnited Solutions. Zoom is committed to supporting our partners and working together to drive continued momentum and growth in the region.  

Clear and transparent communication with our partners is fundamental to the success of Zoom's partnerships, and we achieve this through several approaches: 

•    Regular updates and announcements 
•    Dedicated partner portal 
•    Personalized support 
•    Competency programs 
•    Feedback 

At Zoomtopia 2023, Zoom unveiled the next evolution of the Zoom Up Partner Program — a holistic partner development and reward model which will be available to all partner types. This 2.0 version of the Zoom Up Partner Program is scheduled to launch in early 2024 and will include Revamped Partner Levels - “Silver,” “Gold,” and “Platinum”; and Rewards for Partner Investment. 

Zoom has also unlocked new partner benefits and resources, such as the Partner Customer Success Program and the Partner Support Program, empowering our partners with control of the customer support relationship and allowing a faster time to resolution, overall improving the customer/partner experience. The Partner Licensing (NFR) Program provides them with comprehensive collections of internal-use licenses, so partners can readily utilize Zoom’s solutions and effectively demonstrate them to customers.