Unified Communications & Collaboration market revenue grew by 17.7% globally in 2019

The global revenue for Unified Communications & Collaboration (UC&C) market has reached $38.8 billion in 2019 with an year-over-year growth of 17.7% according to the International Data Corporation (IDC) Worldwide Unified Communications & Collaboration (UC&C) QView.   

The QView gives a comprehensive view of the current market scenario and highlights both revenue and shipments of hardware, software, and cloud-based services for dozens of vendors in the UC&C space.

Market highlights for Q4 2019 include the following:

Worldwide revenue reached $10.4 billion in Q4 2019, growing 5.0% quarter over quarter and a healthy 13.8% year over year.

Worldwide shipments (in lines, units, licenses and seats) grew 3.7% quarter over quarter and 20.6% year over year.

Regional highlights for Q4 2019 are as follows:

North America (U.S. and Canada) revenue increased 12.1% year over year and 1.1% quarter over quarter.

EMEA (Europe, Middle East, Africa) revenue increased 15.0 % year over year and 9.8% quarter over quarter.

Asia/Pacific (including Japan) revenue increased 17.9% year over year and 7.9% quarter over quarter.

“This enhanced QView provides a comprehensive view of the UC&C market and vendors in terms of both revenue and shipments, as well as UC&C technology segmentation,” said Rich Costello, senior research analyst, Unified Communications & Collaboration. “Areas of particular interest and adoption today, especially in light of the current pandemic, are well-represented in this IDC view of the global market, including cloud-based voice/UC, videoconferencing, and collaboration, among others.”